Question for UK vault members.

[quixoticwax]

I cancelled my membership last week so can't take advantage of the offer anyway. Ah well...

[alanl]

I have had only really good customer service with tmr, had to return vault 20 as well as part of 19, no problems at all, Cam was very helpfull.
and nice to see TMR give 35% for us overseas!!! was worried about extra duty costs, BUT problem is solved!!!

patience is a virtue,
Thanks to TMR as always!!! now so looking forward to 21!!!!!!

[Alabama Woody]

35% discount - nice

Hopefully that eases the pain for the overseas folks. Either way, I'm out of this conversation. Went from providing an alternate POV, to tweaking people for some fun, to way too personal for my tastes.

Always great that people post just to "tweak" with people .....just for fun ....

Insert icon of the "iconic" Bird ..... Middle finger species.

[Tojot7]

Still a member and was affected by this.

No email sent my way.. do I need to complain to get it?

[Bikedo]

Still a member and was affected by this.

No email sent my way.. do I need to complain to get it?

1 Check spam folder
2 Contact TMR and ask, don't complain, asking things nicely is always the way to go.

[quixoticwax]

I didn't complain and got the email so they are sending them to all overseas customers. It may well be in your spam folder as Bikedo suggests.

[Tojot7]

Cheers guys, found my email

Class move on TMRs part. "have now updated our system so that all Vault packages will be declared at the lowest legal cost" means I'm happy to continue my subscription

Very happy

[Acidman68]

Got my 35% discount just two days after making a TMR purchase
code only valid for 3 months what's up with that
i am not likely going to buy anything else for a while now

[Mick III]

When you need to pay taxes, how it works ? Postman comes with package and you pay to him or it's different ?

[Bikedo]

When you need to pay taxes, how it works ? Postman comes with package and you pay to him or it's different ?

With me it was c.o.d.

[Mick III]

Sorry, I don't know what means c.o.d

[runofthemill]

Sorry, I don't know what means c.o.d

cash on delivery or collect on delivery

[Tojot7]

I got a note through the door from ParcelForce. Paid online got my parcel the next day.

Expecting to pay loads of tax when I have a spending spree with 35% discount

[circecoen]

Still a member and was affected by this.

No email sent my way.. do I need to complain to get it?

1 Check spam folder
2 Contact TMR and ask, don't complain, asking things nicely is always the way to go.

It will sound otherwise, but this is a real, genuine question. I have read in several different places that it is "inadequate" to complain when TMR does something wrong. I find it odd that customers shouldn't complain when they have problems with their orders. Is there a reason why we should not complain?
I actually complained this morning. I sent a message stating what had gone wrong because it just seemed the right thing to do. I even said I was really mad because I am. I've paid more than a hundred dollars for an incomplete package that I received a month after the record was launched. I think it's only fair TMR see where they've gone wrong. I'm sure they are interested in improving their service, so I see nothing wrong with being vocal. This tiptoeing seems weird, especially because I feel it's unbefitting to the people who own the place and the ones who run it.

[Stl_ben]

If they do something wrong than by all means complain.
They did not however say this would be out by "street date", but it was shipped out within the time frame that is posted on the site fore vault packages.
If yours was missing something I am sure they will be more than happy to get it to you right away though.