Did you cancel the automated renewal? If you did then that message is normal.Mick III wrote:Something happened and I don't know if some people here had the same issue. Let me explain.
The 18 of october, I paid 80$ for the next three month with paypal. I received a confirmation by paypal and by third man records. The money was retired on my bank. But yesterday I received this mail by TMR.
Dear Mickael
Your Third Man Records Vault Subscription has been canceled.
If you did no intend for your subscription to be canceled, there may have been an issue capturing payment. Please contact vault@thirdmanrecords.com for more information.
I really don't understand what happen. I paid, TMR took my money but I'm not a vault member now ... When I go the the vault there is this message : You are not currently a Vault Member. If you are a past subscriber, all your site preferences are saved. You can renew or begin your membership here.
I really don't understand, I send a mail at TMR but it's really strange. I am not happy today ...
Vault Questions
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- Little Cream Soda
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Re: Vault Questions
- Mick III
- Little Acorn
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- Location: 48°23′59″N / 4°28′59″W
Re: Vault Questions
Well actually I did not cancelled my subscription. I had a problem with my bank. So TMR cancelled my subscription 6 days ago, during the renewal day. I checked with my bank and the 18 of october I bought my Vault subscription and TMR has accepted my payment, they took my money. So normally I am a vault member for the 3 next months. Yesterday I received a new message and TMR has cancelled my subscription, I did nothing, TMR did. I really don't understand.
- Kaber
- Little People
- Posts: 3476
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Re: Vault Questions
Try login here
http://thirdmanstore.com/thevault/
Then go here
http://thirdmanstore.com/subscriptions/customer
and see what it says about your sub
http://thirdmanstore.com/thevault/
Then go here
http://thirdmanstore.com/subscriptions/customer
and see what it says about your sub
- Mick III
- Little Acorn
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- Location: 48°23′59″N / 4°28′59″W
Re: Vault Questions
It's written :
"Third Man Records Vault Platinum Subscription — Renews Automatically Every 3 Months (1)
$80.00
10/18/14
Quarterly 1/18/15
Active"
So it's active but i am not a vault member ...
I hope resolve the problem before november
"Third Man Records Vault Platinum Subscription — Renews Automatically Every 3 Months (1)
$80.00
10/18/14
Quarterly 1/18/15
Active"
So it's active but i am not a vault member ...
I hope resolve the problem before november
- Mick III
- Little Acorn
- Posts: 841
- Joined: Thu Apr 04, 2013 3:58 pm
- Location: 48°23′59″N / 4°28′59″W
Re: Vault Questions
Well TMR solved the problem. They don't explain to me what happened, but all is ok now, I am a vault member.
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- Little Cream Soda
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- Joined: Mon May 26, 2014 6:39 pm
Re: Vault Questions
I just got charged this morning but I don't know whether i want vault #23 or not. Is there a way i can set up when they charge me? Is there a pattern when the announce it too?
- JonnyH
- Little Ghost
- Posts: 1890
- Joined: Wed Mar 16, 2011 8:30 pm
- Location: Olympia
Re: Vault Questions
They will charge you every 3 months. In order to get your specified renewal date just cancel your subscription near the end of the current quarter. Once the package is announced, or once it's pay day or whatever, then sign up for the vault again. Then 3 months after that date you will get charged for the next quarter.yolomanolo wrote:I just got charged this morning but I don't know whether i want vault #23 or not. Is there a way i can set up when they charge me? Is there a pattern when the announce it too?
There isn't any real pattern to when vault packages are announced. There is a thread here somewhere with the day and date of all of the vault announcements and there doesn't seem to be any specific rhyme or reason to it.
- Mick III
- Little Acorn
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Re: Vault Questions
It's for that reason that I decide to be charge the 15th. VP are always announced in the beginnings of the month and I have the time the think and find the money. If I can't, I cancel.
- dying stereo
- Little Bird
- Posts: 64
- Joined: Fri Jul 27, 2012 11:28 am
- Location: Germany
- Contact:
Re: Vault Questions
Got this mail today:
Dear Andreas
Your subscription has been suspended.
I didn't cancel my subscription.
Anybody has gotten the same email???
Dear Andreas
Your subscription has been suspended.
I didn't cancel my subscription.
Anybody has gotten the same email???
There's a million reasons why the hippies failed.(Joe Strummer)
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- Little Ghost
- Posts: 1097
- Joined: Wed Sep 07, 2011 1:51 pm
Re: Vault Questions
Do you pay by credit card and did you receive Vault 22? Sometimes when you make a credit card purchase the credit card company will place a temporary hold on the card as a security measure. If the TMR payment is scheduled at that time, it will be declined and the account will be suspended. The good news is you just have to wait until Vault 23 is announced and resubscribe, but I would recommend emailing TMR first so you don't receive two of them.dying stereo wrote:Got this mail today:
Dear Andreas
Your subscription has been suspended.
I didn't cancel my subscription.
Anybody has gotten the same email???
- arewhyehen
- Little Bird Flipper
- Posts: 9795
- Joined: Sat Jan 08, 2011 3:39 am
- Location: Canada
- Contact:
Re: Vault Questions
I had this happen awhile back. I think it was when I was paying with PayPal and something in their system glitched and I received the same message from TMR. It was nothing that I did wrong, so I wouldn't be worried. Rather than trying to figure it out, I just changed my form of payment to credit card. All has been fine since.dying stereo wrote:Got this mail today:
Dear Andreas
Your subscription has been suspended.
I didn't cancel my subscription.
Anybody has gotten the same email???
Shoot them a quick email vault@thirdmanrecords.com and let them know what's going on. They will fix you up.
- dying stereo
- Little Bird
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- Location: Germany
- Contact:
Re: Vault Questions
Yes i always pay with master card. Never had problems.Received #22 two weeks ago. I'm a member since #12.
Last edited by dying stereo on Sun Jan 04, 2015 8:18 pm, edited 1 time in total.
There's a million reasons why the hippies failed.(Joe Strummer)
- dying stereo
- Little Bird
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- Bikedo
- Little Ghost
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Re: Vault Questions
Credit card expired?
I'd like to sleep 100 days, my feeling has gone, flesh cold and numb.
- dying stereo
- Little Bird
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- Joined: Fri Jul 27, 2012 11:28 am
- Location: Germany
- Contact:
Re: Vault Questions
Expires march 2015
There's a million reasons why the hippies failed.(Joe Strummer)